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Your textile wholesaler for promotion, leisure & profession in Europe!

Return of goods

Return of goods

Orientation and information

Dear Customers,

We are constantly working to ensure that you are satisfied with our deliveries. Nevertheless, in the unlikely event that you need to return a product to us, we wish to make the process as uncomplicated as possible for you and ensure that any returned goods are processed quickly.

To enable us to process your returns, we would ask you to please enclose accompanying documents. You can download a return slip further down. You can also enclose copies of delivery notes or order confirmations instead of a return slip. Please divide return shipments containing products from several deliveries in such a way that it is clear which products are from which original delivery.

WE COLLECT THE GOODS FROM YOU

WE COLLECT THE GOODS FROM YOU

Product return is due to a manufacturing defect:
Should the goods you ordered display a manufacturing defect, we will be happy to collect them from your premises. Please arrange the collection by sending an e-mail to returns@l-shop-team.no or calling us at  +47 23 960536. If you wish to send the goods back to us, we would please ask you not to send the package without postage paid. Postage costs (regular shipping by postal or parcel service) will be reimbursed to you once the return has been processed. You will be credited with the goods value plus any postage costs, if charged.

YOU RETURN THE GOODS TO US

YOU RETURN THE GOODS TO US

Product return for any other reason:
If the product is in order and intact, please return the item, along with with a filled-in return form. After completing the return process, you will be refunded the calculated value of the item(s), minus 25 % handling fee, but always at least EUR 5.00 per delivery. In this case, the shipping cost will not be refunded. If we, exceptionally and based on prior agreements, deviate from the provisions of §8 and take back unwrapped shirts and blouses, the handling charge for these items will be 50 %.